My account has been wrongfully suspended

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    Ian Mutuli 
    Asked on December 29, 2020 at 04:08 AM

    Hey, when I try to log in, I find that my account is suspended because I'm phishing which is not true. In all my forms, nowhere do i collect credit card information or sensitive information aside from emails, logos, company descriptions and backgrounds, etc.

    Please resolve this as soon as possible or let me know what the issue so that we can figure it out.

    With thanks,

    Ian

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    Sam_G
    Answered on December 29, 2020 at 04:19 AM

    Hi Ian,

    We're sorry for the inconvenience.

    I have forwarded this concern to our reviewer's team. We will notify you once we have an update.

    Thank you.

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    Answered on December 29, 2020 at 04:22 AM

    Alright. Please expedite this because all the information we need in order to fulfil client orders is stuck in this suspended account. Thanks.

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    Sam_G
    Answered on December 29, 2020 at 10:46 AM

    Hi Ian,

    We do apologize for the inconvenience.

    We have reactivated your account.

    Let us know if you need further assistance.