Order Form ID missing error when form is submitted

  • Profile Image
    srbeck147
    Asked on December 30, 2020 at 11:06 PM

    When trying to submit an order customers are receiving the error message "Order ID is missing from the form submission"

  • Profile Image
    Richie_P
    Answered on December 31, 2020 at 02:39 AM

    I have checked your form and it seems you have set your PayPal checkout payment mode to TEST.

    1609400340_5fed80143b713_2.png

    If you would like to receive payments, you must set the payment integration to Live Mode.

    Please give it a try and let us know if the issue still remains.

  • Profile Image
    srbeck147
    Answered on December 31, 2020 at 09:48 AM

    How do I get to the PayPal settings ?

  • Profile Image
    Gustavo_H
    Answered on December 31, 2020 at 11:15 AM

    Hi, srbeck147.


    Kindly follow the guide below to set up and connect your PayPal Checkout widget. Note that you need to have a PayPal Bussiness account in order to use this widget.

    Complete guide 👉 how-to-integrate-form-to-paypal-checkout

    If you want to change to another payment processor, you can follow the gif below.

    1609431291_5fedf8fbbe7f9_


    Please, let us know if you need anything else.


    Best regards, 😀✨

  • Profile Image
    srbeck147
    Answered on December 31, 2020 at 11:53 AM

    thank you! I was able to fix it.

    My next question would be, how do I set it up to bypass payments. For instance, the total balance due isn’t due same day only a percentage.
  • Profile Image
    Gustavo_H
    Answered on December 31, 2020 at 03:18 PM

    Hi, again, srbeck147.


    I have moved your last question to a new ticket to avoid confusion between topics.

    https://www.jotform.com/answers/2794986

    I will reply to you there in a few minutes.


    Thank you for your understanding.