Order Form ID missing error when form is submitted

  • srbeck147
    Asked on December 30, 2020 at 11:06 PM

    When trying to submit an order customers are receiving the error message "Order ID is missing from the form submission"

    Page URL: https://form.jotform.com/203521834022140
  • Richie JotForm Support
    Replied on December 31, 2020 at 2:39 AM

    I have checked your form and it seems you have set your PayPal checkout payment mode to TEST.

    1609400340 5fed80143b713 2 Screenshot 10

    If you would like to receive payments, you must set the payment integration to Live Mode.

    Please give it a try and let us know if the issue still remains.

  • srbeck147
    Replied on December 31, 2020 at 9:48 AM

    How do I get to the PayPal settings ?

  • Gustavo_H
    Replied on December 31, 2020 at 11:15 AM

    Hi, srbeck147.


    Kindly follow the guide below to set up and connect your PayPal Checkout widget. Note that you need to have a PayPal Bussiness account in order to use this widget.

    Complete guide 👉 how-to-integrate-form-to-paypal-checkout

    If you want to change to another payment processor, you can follow the gif below.

    1609431291 5fedf8fbbe7f9 Screenshot 10


    Please, let us know if you need anything else.


    Best regards, 😀✨

  • srbeck147
    Replied on December 31, 2020 at 11:53 AM

    thank you! I was able to fix it.

    My next question would be, how do I set it up to bypass payments. For instance, the total balance due isn’t due same day only a percentage.
  • Gustavo_H
    Replied on December 31, 2020 at 3:18 PM

    Hi, again, srbeck147.


    I have moved your last question to a new ticket to avoid confusion between topics.

    https://www.jotform.com/answers/2794986

    I will reply to you there in a few minutes.


    Thank you for your understanding.