Captcha not loading

  • stantonmary
    Asked on January 12, 2021 at 4:24 PM

    Just recently our capthca prompt is not loading on our ipads. I am able to see it when I view the forms on my computer. Has there been a new update or something different that would cause us to lose the function on our ipads (it has been working with no issues prior to today)


    The error message says "could not connect to the recaptcha service. Please check your internet connection and reload to get recaptcha challenge"


    We are not having any internet issues on the ipad.


    thank you

    Lori

  • jherwin
    Replied on January 12, 2021 at 9:47 PM

    We are sorry for the inconvenience this may have caused. I cleared your form caches in an attempt to fix the issue, can you please check/test the form again?

    Give it a try and let us know how it goes.