Help account suspended

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    Candace Curry Rorie 
    Asked on January 13, 2021 at 04:29 PM

    I agreed to terms and then I can’t get into my account.


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    Answered on January 13, 2021 at 06:59 PM

    We apologize for the inconvenience.

    I can see that your account candyrorie was suspended due to a violation to our terms of use.

    1610582268_5fff88fca9ed9_The Easiest Onl

    Your account is suspended because you are collecting credit card details on your forms using regular fields.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform to integrate into your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    I have deleted the offending field and reactivated your account. Please read our terms of use to avoid being suspended again.