Form not working - user getting error on upload field

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    krisenorris
    Asked on January 18, 2021 at 09:16 PM

    I have had several clients try to fill out my form and when they go to upload the pictures they say it says error and kicks them out

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    Rehan_F
    Answered on January 19, 2021 at 01:08 AM

    Greetings,

    I've just sent a test submission on your form with the uploaded files. I was able to do it successfully. Do you have your form embedded on a website? If yes, then please provide a form URL so we can check this further for you.

    Thanks

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    krisenorris
    Answered on January 19, 2021 at 09:30 PM
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    Rehan_F
    Answered on January 20, 2021 at 12:14 AM

    Greetings,

    The provided form URL is working as expected. Should you need further assistance then please let us know.

    Thanks

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    krisenorris
    Answered on February 02, 2021 at 02:11 PM
    Form not working again
    Live The Adventure,
    Kristine Norris
    Sent from my iPhone
    ...
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    Basil_A
    Answered on February 02, 2021 at 06:32 PM

    Hi,

    Can you try removing the file upload widget from your form and adding it once again?

    Please let us know if the issue still persists.

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    krisenorris
    Answered on February 02, 2021 at 10:11 PM
    I have some people tell me that it doesn’t work when using their phone and others that it does work with. And if I delete the widget then it tells me that I will lose that data. Does that mean I will lose the data from the former submissions?
    Live The Adventure,
    Kristine Norris
    Sent from my iPhone
    ...
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    Rehan_F
    Answered on February 03, 2021 at 12:50 AM

    Greetings Kristine,

    If you delete a field from the form then the associated data in the submissions will be deleted as well. Please try hiding the field instead.

    https://www.jotform.com/help/434-how-to-hide-form-fields

    Thanks