Submission not showing up using Kiosk mode

  • Profile Image
    queenspartyhall
    Asked on January 24, 2021 at 01:17 PM

    Hello,

    I had 2 client submit a form/contract with me at my business and it said it was success but the form did not and still has not shown up in my account or email. Please let me know if there is something that I may be doing wrong.

    Note: I noticed that if I use the link it will submit but if I use Kiosk mode or use it through the app it does not work.


    Thank you for your help,

    Melanie

  • Profile Image
    jonathan
    Answered on January 24, 2021 at 05:06 PM

    We apologize for inconvenience. I have been testing using a clone of y our form in Kiosk mode but I was not able to reproduce the issue. I was able to submit the form and see the submission data of the form.

    1611525867_600deeeb3a0de_zzz 2021-01-25

    1611525882_600deefa11bea_zzz 2021-01-25


    Can you please try again. I suggest checking also the related user guide.

    How to Use Kiosk Mode in Jotform Mobile Forms

    Please let us know if issue persist.



  • Profile Image
    queenspartyhall
    Answered on February 02, 2021 at 06:20 PM

    Hello,

    We have found that in order for us to receive submissions our customers have to use the url link. We can not give them our tablet in Kiosk mode to enter a contract. It says it is submitted but we do not get the submission in our email or in our records.

    Thank you for your assistance.

    Melanie

  • Profile Image
    jonathan
    Answered on February 02, 2021 at 07:32 PM

    Hi Melanie,

    Base on your latest updates, it appears that you're still not able to use your form while in Kiosk mode. The method you were using was by using the browser instead.

    Can you please try first re-installing the Mobile Forms app in your device.

    User guide : How to Download and Start Using Jotform Mobile Forms

    After re-installation, try test again using the form in Kiosk mode in you device.

    User guide : https://www.jotform.com/help/571-how-to-use-kiosk-mode-in-jotform-mobile-forms

    If issue persist, can you please share to us a screenshot image of the Mobile Forms app in Kiosk mode while using your device. It will help us understand the issue accurately if we can have a visual.