Jotform disabled

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    JulieAnweiler
    Asked on January 30, 2021 at 08:39 PM

    Hi please someone get back to me I've written in several times. I am being told that I am out of space and my forms are disabled but I have deleted all forms and emptied the trash and it is still saying there is no space. Please help!! I need to be using this for work. Thanks.

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    gerardw
    Answered on January 31, 2021 at 08:16 AM

    Please note that there are submissions in the Trashed folder of the submission page of both forms in your account:

    1612098948_6016ad8463978_3101_11.png1612098948_6016ad8456ef0_3101_10.png

    Please purge these submissions and then the upload space will get reset.

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    JulieAnweiler
    Answered on February 01, 2021 at 11:38 AM

    Hi I have deleted all of the trash and cleared the cache as well. Can you please tell me why it’s still saying the forms are disabled?

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    Kiran
    Answered on February 01, 2021 at 02:15 PM

    As we check the forms in your account, they are being displayed normally. We have also remove the scheduled downgrade since the submissions from the Trash also cleared.

    Please check again and let us know if you need any further help. Thanks!