Issue with a condition not working as I had intended

  • Profile Image
    timporter
    Asked on February 01, 2021 at 06:16 AM

    Hi, I am having trouble with some logic I am using on my form "Registration Flow". For the question "Is your IVA ongoing?" if the answer is yes, the only page that should show is the message

    "We are sorry....

    You have told us you have an ongoing IVA. Unfortunately, we will need your IVA to be completed before we can continue with your registration.

     We apologise we are unable to assist and please get back in touch once your IVA is completed."


    Instead, a submit button is shown at the bottom of the question. I can't work out what I am doing wrong. I have set up a condition to hid multiple answers based on the answer being "yes", but it's not working. Can you help? Thanks





    Screenshot
  • Profile Image
    Lorenz_A
    Answered on February 01, 2021 at 08:08 AM

    Hi there,

    Please allow me some time to check your form and I'll get back to you via this ticket with an update.

    Thank you.

  • Profile Image
    Lorenz_A
    Answered on February 01, 2021 at 10:47 AM

    Hi there,

    I tested your form, and I'm getting the same behavior, however, that doesn't seem to be an issue since that what is set on your condition. The message you are referring to is showing when I'm choosing the right options as what is set on your conditions.

    1612193813_60182015d19fd_Registration Fl

    May we know what were the options you were choosing which leads the message to not appear?

    We will wait for your response.







  • Profile Image
    timporter
    Answered on February 01, 2021 at 10:55 AM

    Hi, the message should appear if I choose "yes" to the question "is your IVA ongoing". Instead, I see a submit button (as per my screen print on the original question).Choose following path:

    ........

    Q: Have you (or your partner) ever had a CCJ issued against you?

    A: No

    Q: Have you (or your partner) ever entered into an IVA?

    A: Yes

    Q: Is your IVA ongoing?

    A: Yes

    You only see a submit button.

  • Profile Image
    FelipeSantana
    Answered on February 01, 2021 at 01:21 PM

    Hello @timporter,

    Actually, I have tested your form and it seems that the message is appearing after you answer yes to the "Is your IVA ongoing?" question. And there is a submit button, however, it only appears on the page with the message.

    Here is a quick screen recording for reference:

    1612203624_6018466895999_

    Please test your form once again and let us know if the issue persists.

  • Profile Image
    timporter
    Answered on February 01, 2021 at 03:30 PM

    Can you please answer the preceding questions in the following way and record the results:

    Q: Have you (or your partner) ever had a CCJ issued against you?

    A: No

    Q: Have you (or your partner) ever entered into an IVA?

    A: Yes

    Q: Is your IVA ongoing?

    A: Yes

    I do not see the message, I only see a submit button.

    Thanks


  • Profile Image
    FelipeSantana
    Answered on February 01, 2021 at 05:09 PM

    Hello @timporter,

    I have tried the steps you mentioned and I am able to replicate the issue. It seems that the submit button appears instead of showing the message when selecting "Yes" to the "ongoing IVA..." question.

    1612216913_60187a51a62d4_

    I made a clone of your form for testing purposes and I found that adding one more condition that will force the form to show the final message solves this problem. Here is a screenshot of the condition I added.

    1612217278_60187bbe39d61_

    Feel free to test the cloned form here to test this for yourself - https://form.jotform.com/210316430943952

  • Profile Image
    timporter
    Answered on February 02, 2021 at 03:39 AM

    Hi, I am still getting the same issue, even on your cloned form

  • Profile Image
    Mike_G
    Answered on February 02, 2021 at 05:14 AM

    We would like to apologize for any inconvenience. Please allow me some time to check on the issue you are having. I'll get back to you on this ticket with my findings as soon as possible.

  • Profile Image
    Mike_G
    Answered on February 02, 2021 at 05:51 AM

    Apologies for any delays. I have tested a cloned version of your form and I was able to reproduce the issue you have described. To fix the issue, deselect the 26. We are sorry....You have told us you have an ongo... option from all the conditions that suggest it is supposed to be hidden. Those are conditions #7 to #12 and #20 in your form.

    1612262882_60192de204448_zt210202_054648

    1612262902_60192df693ef2_zt210202_054657

    1612263000_60192e5835e0e_zt210202_054941

    Here's the link to the cloned version of your form where I have applied the changes above: https://form.jotform.com/210322151661946

    Please give it a try and let us know if you need any further assistance.