Square: Why it's not keeping the connection?

  • mhyer
    Asked on February 1, 2021 at 11:04 AM

    when i process a payment on one of my form i get a square reader error. If the total is $0 it works. But if the total is over $0 then it doesn't work.

    Page URL: https://form.jotform.com/210274282608150
  • Anita_K
    Replied on February 1, 2021 at 1:34 PM

    Hi,

    thank you for reaching out to us. I've checked your form, but it seems like it's not yet connected with Square.

    Please go into the Square Payment Settings and authenticate by clicking the "Connect" button.

    1612204410 6018497a0acc3 Screenshot 101612204416 60184980d5cb8 Screenshot 21

    Please give it a go and let us know if the issue persists.

  • mhyer
    Replied on February 1, 2021 at 1:55 PM
    It has been connected. For some reason it’s not staying connected
    Sent from my iPhone
    ...
  • mhyer
    Replied on February 1, 2021 at 2:00 PM
    [cid:9EB5AE8D-83EF-41B7-8E4D-F61B09F68BAF]
    Sent from my iPhone
    ...
  • Kevin Support Team Lead
    Replied on February 1, 2021 at 6:57 PM

    Apologies for the inconveniences caused.

    I have checked your form and this is still not connected, I would recommend you to kindly try using incognito mode and see if the problem persists, also make sure to click on the green continue button at the bottom of the payment wizard:

    1612223806 6018953e1db2a Screenshot 10

    Let us know if the problem persists.