it works. But if the total is over then it doesn't work. ">
 

Square: Why it's not keeping the connection?

  • Profile Image
    mhyer
    Asked on February 01, 2021 at 11:04 AM

    when i process a payment on one of my form i get a square reader error. If the total is $0 it works. But if the total is over $0 then it doesn't work.

  • Profile Image
    Anita_K
    Answered on February 01, 2021 at 01:34 PM

    Hi,

    thank you for reaching out to us. I've checked your form, but it seems like it's not yet connected with Square.

    Please go into the Square Payment Settings and authenticate by clicking the "Connect" button.

    1612204410_6018497a0acc3_1612204416_60184980d5cb8_

    Please give it a go and let us know if the issue persists.

  • Profile Image
    mhyer
    Answered on February 01, 2021 at 01:55 PM
    It has been connected. For some reason it’s not staying connected
    Sent from my iPhone
    ...
  • Profile Image
    mhyer
    Answered on February 01, 2021 at 02:00 PM
    [cid:9EB5AE8D-83EF-41B7-8E4D-F61B09F68BAF]
    Sent from my iPhone
    ...
  • Profile Image
    Kevin_G
    Answered on February 01, 2021 at 06:57 PM

    Apologies for the inconveniences caused.

    I have checked your form and this is still not connected, I would recommend you to kindly try using incognito mode and see if the problem persists, also make sure to click on the green continue button at the bottom of the payment wizard:

    1612223806_6018953e1db2a_

    Let us know if the problem persists.