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mhyerAsked on February 1, 2021 at 11:04 AM
when i process a payment on one of my form i get a square reader error. If the total is $0 it works. But if the total is over $0 then it doesn't work.
Page URL: https://form.jotform.com/210274282608150 -
Anita_KReplied on February 1, 2021 at 1:34 PM
Hi,
thank you for reaching out to us. I've checked your form, but it seems like it's not yet connected with Square.
Please go into the Square Payment Settings and authenticate by clicking the "Connect" button.
Please give it a go and let us know if the issue persists.
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mhyerReplied on February 1, 2021 at 1:55 PMIt has been connected. For some reason it’s not staying connected
Sent from my iPhone
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mhyerReplied on February 1, 2021 at 2:00 PM[cid:9EB5AE8D-83EF-41B7-8E4D-F61B09F68BAF]
Sent from my iPhone
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Kevin Support Team LeadReplied on February 1, 2021 at 6:57 PM
Apologies for the inconveniences caused.
I have checked your form and this is still not connected, I would recommend you to kindly try using incognito mode and see if the problem persists, also make sure to click on the green continue button at the bottom of the payment wizard:
Let us know if the problem persists.