Downloaded PDF Document is encrypted

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    Sandra Madej 
    Asked on February 01, 2021 at 12:39 PM


    I've been testing the PDF templates today and after creating one myself and submitting a test form - the download of the PDF came up corrupted. I can see the information submitted on the Submission page but when I download it as PDF all of the submissions are corrupted - lots of random characters is showing instead of the original text. When I tested it for the first time and submitted my details - it came out okay. Now when I'm downloading all 4 test submissions it's all corrupt. Please see the attachment.

    Could you kindly let me know if I am downloading the forms in a wrong way or if there is anything I can do to ensure that the forms are not currupted when downloaded?

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    Answered on February 01, 2021 at 03:47 PM

    The submission on your screenshot is encrypted. Encrypted submissions cannot be downloaded as PDF.

    Related Guide: Encrypted Forms and How to Use Them

    If you want to download submissions as PDF, you will need to disabled Form Encryption.