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Constantly being logged outAsked on February 1, 2021 at 12:55 PM
I'm a new user, no obvious reason, chrome on a macbook, no plugins etc.
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Alexander_GReplied on February 1, 2021 at 4:29 PM
Hello,
Thanks for reaching out to us.
To clarify, is the account logged in on different devices simultaneously?
Please, note that our normal session lasts around 2 hours, then you need to re-login
Often, this issue occurs when the IP address is changed due to disconnections or when using a VPN.
In other cases, the idle time would also cause the issue.
How often are you being logged out?
Thanks, ✨
Alex
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Constantly being logged outReplied on February 1, 2021 at 4:55 PMHi Alex,
About every ten seconds. I logged in using Google, but it still keeps
asking me to signup etc.
Can I send you some screen recordings? They aren't full of action, it kept
going right, but then eventually you'll get a flavour of what's happening.
Cheers.
Screen Recording 1.mov
Screen Recording 2.mov
Cheers,
Gav
Butternut Bikes Ltd
143 Crouch Hill
N8 9QH
020 8347 5534
butternutbikes.co.uk
instagram.com/butternutbikes
twitter.com/butternutbikes
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Carlos_CReplied on February 1, 2021 at 10:53 PM
Hello There!
We didn't receive the files please share the screencast using Google Drive or Dropbox.
Please feel free to reach out if you have other questions or need some more help. I will be happy to help!