Constantly being logged out.

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    Constantly being logged out 
    Asked on February 01, 2021 at 12:55 PM

    I'm a new user, no obvious reason, chrome on a macbook, no plugins etc.

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    Alexander_G
    Answered on February 01, 2021 at 04:29 PM

    Hello,

    Thanks for reaching out to us.


    To clarify, is the account logged in on different devices simultaneously?

    Please, note that our normal session lasts around 2 hours, then you need to re-login


    Often, this issue occurs when the IP address is changed due to disconnections or when using a VPN.

    In other cases, the idle time would also cause the issue.


    How often are you being logged out?

    Thanks, ✨

    Alex

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    Constantly being logged out 
    Answered on February 01, 2021 at 04:55 PM
    Hi Alex,
    About every ten seconds. I logged in using Google, but it still keeps
    asking me to signup etc.
    Can I send you some screen recordings? They aren't full of action, it kept
    going right, but then eventually you'll get a flavour of what's happening.
    Cheers.
    Screen Recording 1.mov

    Screen Recording 2.mov

    Cheers,
    Gav
    Butternut Bikes Ltd
    143 Crouch Hill
    N8 9QH
    020 8347 5534
    butternutbikes.co.uk
    instagram.com/butternutbikes
    twitter.com/butternutbikes
    ...
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    Carlos_C
    Answered on February 01, 2021 at 10:53 PM

    Hello There!

    We didn't receive the files please share the screencast using Google Drive or Dropbox.

    Please feel free to reach out if you have other questions or need some more help. I will be happy to help!