Submission uploads: Cannot login to view a file.

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    Melody Angel Layaoen 
    Asked on February 01, 2021 at 08:33 PM


    Screenshot
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    Laura_L
    Answered on February 02, 2021 at 01:14 AM

    Hi,

    Thank you for contacting us.

    Can I confirm are you not able to login to your account, or not able to view uploaded files from the link?

    From the screenshot, it looks like you are trying to view uploaded files. It might be that the person who owns the form, has set the uploaded files only visible to logged-in accounts.
    Could you try to login into your account on the Jotform main page, and then try to access the link?
    If that would not work, would you be able to provide us the link that you are trying to access?

    Please let us know how it goes, and if you need further assistance we are happy to help you further.

    Best Regards,