Unable to Access attachment when integrated with Monday.com

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    tarakingland
    Asked on February 02, 2021 at 01:02 PM

    Hello Team,

    We integrated Jotform with monday.com and now managing all the submissions in Monday.com Board. However, my team members are unable to download the attachments. Is there any specific access I need to provide them in Jotform to view/download the attachment? I've attached the Error Screenshot for your reference.

    Screenshot
  • Profile Image
    BDAVID
    Answered on February 02, 2021 at 05:25 PM

    Good day, please log in to your account, then go to your account privacy settings to uncheck this option: https://www.jotform.com/myaccount/settings

    1612304704_6019d1401df11_requirelogin.pn

    So, they will be able to download the files from the links. Let us know if you have more questions.