Unable to Access attachment when integrated with Monday.com

  • WaldorfUniversity
    Asked on February 2, 2021 at 1:02 PM

    Hello Team,

    We integrated Jotform with monday.com and now managing all the submissions in Monday.com Board. However, my team members are unable to download the attachments. Is there any specific access I need to provide them in Jotform to view/download the attachment? I've attached the Error Screenshot for your reference.

    Jotform Thread 2868248 Screenshot
  • David JotForm Support Manager
    Replied on February 2, 2021 at 5:25 PM

    Good day, please log in to your account, then go to your account privacy settings to uncheck this option: https://www.jotform.com/myaccount/settings

    1612304704 6019d1401df11 requirelogin Screenshot 10

    So, they will be able to download the files from the links. Let us know if you have more questions.