Acct. Suspension

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    Jean_Mondejar
    Asked on February 02, 2021 at 02:18 PM

    You should not have suspended my account. We are using the form I created for my work for committee sign up. The influx of opening the form is because we made the committee sign up as a game where whoever signs up first for a committee, will get a prize!

    Could you please re-establish my account? You are more than welcome to check out the form if you like to verify validity of the form.

    This kind of action, without further investigation from the account holder even if it is a free account, is a big turn off. I was testing out your company as to how I can use it for my organization but this kind of action is unacceptable.

    Jean Mondeajr

  • Profile Image
    Basil_A
    Answered on February 02, 2021 at 06:56 PM

    Hi,

    Apologies for the inconvenience, I believe your account has already been activated.

    Please let us know if you require any further assistance.

  • Profile Image
    Jean Mondejar 
    Answered on February 03, 2021 at 05:23 AM

    Thank you.

    Please make sure not to suspend it again as we are expecting more sign ups using this form for the next few days.




  • Profile Image
    Jovanne_A
    Answered on February 03, 2021 at 07:18 AM

    Hi Jean,

    We have already whitelisted the form to avoid getting flagged as spam by our phishing detector.

    Our apologies once again for the inconvenience.

    Let us know if you have further questions.