Fields are not Showing in Notification Email

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    Asked on February 02, 2021 at 07:37 PM


    The properties are all there in the email notification but do not receive them in the email. I add them and save it and they appear then they disappear. It's like the last 6 fields.

  • Profile Image
    Answered on February 03, 2021 at 01:16 AM

    Hello jessicaellspermann,

    We are sorry for the inconvenience.

    I cloned your form and tested it. As a result of the test, I couldn't replicate the issue. The fields came properly in the Notification Email.

    1612332674_601a3e82114d6_Screen Shot 202

    Yet, I cleared your form caches. Please check again and if the problem persists, please allow us to send test submission to your form.

    If you require further assistance, please feel free to contact us.

  • Profile Image
    Answered on February 03, 2021 at 02:55 AM
    What you sent with the fields doesn’t show all the fields. It’s missing some.
  • Profile Image
    Answered on February 03, 2021 at 06:00 AM

    We apologize for inconvenience. I checked the form Email settings and it appears that the existing Notification email template was broken.

    1612349882_601a81ba28b2b_zzz 2021-02-03

    I suggest you try first reset the Notification Email template by deleting and adding a new one.

    1612350003_601a8233d3a91_zzz 2021-02-03

    Let us know if issue still persist even after doing these.