Fields are not Showing in Notification Email

  • noahsbark
    Asked on February 2, 2021 at 7:37 PM

    Hi,


    The properties are all there in the email notification but do not receive them in the email. I add them and save it and they appear then they disappear. It's like the last 6 fields.


  • Fernand Enterprise Operations Specialist
    Replied on February 3, 2021 at 1:16 AM

    Hello jessicaellspermann,

    We are sorry for the inconvenience.

    I cloned your form and tested it. As a result of the test, I couldn't replicate the issue. The fields came properly in the Notification Email.

    1612332674 601a3e82114d6 Screen Shot 202 Screenshot 10

    Yet, I cleared your form caches. Please check again and if the problem persists, please allow us to send test submission to your form.

    If you require further assistance, please feel free to contact us.

  • noahsbark
    Replied on February 3, 2021 at 2:55 AM
    Hi,
    What you sent with the fields doesn’t show all the fields. It’s missing some.
    ...
  • jonathan
    Replied on February 3, 2021 at 6:00 AM

    We apologize for inconvenience. I checked the form Email settings and it appears that the existing Notification email template was broken.

    1612349882 601a81ba28b2b zzz 2021 02 03 Screenshot 10


    I suggest you try first reset the Notification Email template by deleting and adding a new one.

    1612350003 601a8233d3a91 zzz 2021 02 03 Screenshot 21


    Let us know if issue still persist even after doing these.