Locked out of Account

  • Alex Zacney
    Asked on February 2, 2021 at 8:45 PM

    Hi there,


    We are locked out of our jotform account. It states too many requests when we try to reset the password and it says it is locked when we try to use the password.


    Please advise asap.

  • grace JotForm Developer
    Replied on February 3, 2021 at 2:29 AM

    Hi Alex Zacney,

    I've checked your account whether disabled or not. I have flushed your login attempts to the account. Could you please try logging in again?

    If you need further assistance, please let us know.