Can't access some of my uploaded files within the saved session

  • Ciara Mobley
    Asked on February 2, 2021 at 10:43 PM

    I am receiving a 404 error when I try to view my uploads. Some of my uploads are working and some aren't. They are all pdf files and i do not understand what the problem may be.

    Page URL: https://form.jotform.com/210036403061134?session=JF-S4L-XeZxOuUv&stoken=JF-tgbMznBJ-23
  • Vanessa_T
    Replied on February 3, 2021 at 4:28 AM

    I was able to replicate the issue on the session link you have provided.

    It is possible that your files were not completely uploaded to our servers when you hit the Save button.

    I suggest you remove the uploaded file and re-upload.