I'm having an issue with my autoresponder email #2

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    copies
    Asked on February 03, 2021 at 10:49 AM

    I have two auto responders. One goes when the customer hits submit. That is working great! The second goes on edit, and is to notify them when their order is ready. I had an issue with this earlier and was given a work-around of using a hidden field and having the email go on edit. Two things are happening. On 4 forms, there is no email going on edit to the customer but IS coming to us. On one form there does not appear to be an email going at all on edit

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    Welvin
    Answered on February 03, 2021 at 02:02 PM

    I think the problem is related to the date and timezone. I could not replicate this, but the other method of sending the autoresponder is through conditional logic.

    So, do the following:

    1. Set the Autoresponder Email #3 to be sent right away instead of the Date Completed field.

    1612378900_601af31438bf9_

    No need to change the other settings in the autoresponder, especially the Send on Edit.

    2. Now, set up conditional logic to send the autoresponder email #2 when the Date Complete is filled.

    https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    The conditional logic should be like this:

    1612378925_601af32d13fb7_

    Thanks


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    copies
    Answered on February 03, 2021 at 05:11 PM
    I think I have it set up incorrectly. I submitted an order and received
    both auto responder emails.
    ...
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    copies
    Answered on February 03, 2021 at 07:44 PM
    Thank you! This has *almost* fixed my issue. I am able to get the
    autoresponder to get an email to my customer, but I am also receiving the
    email in my inbox. Can you help me with this?
    ...
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    copies
    Answered on February 03, 2021 at 07:55 PM
    Actually... I figured it out. I had a send email on edit clicked that I
    did not need to have.
    Thank you for all of your help!!
    ...