Why does the auto-respond email not show the appointment time?

  • perrynoble
    Asked on February 3, 2021 at 11:07 AM

    1612368401 601aca115b7df JotFormEmailApt Screenshot 101612368421 601aca25e997a JotFormEmailCon Screenshot 21

    Why does the auto-response email not show the Scheduled time? Very confusing for form users.

  • Carlos_C
    Replied on February 3, 2021 at 3:01 PM

    Hello There!

    Thank you for your message.

    I create a clone of your form with 2 tests and I found that the Appointment field is not required, so if the user didn't select a date the email is not going to show the empty field.

    Please make it required, so the user can receive all the data.

    1612382445 601b00ed4d2a0  Screenshot 10

  • perrynoble
    Replied on February 3, 2021 at 3:11 PM

    I changed it to required and the result is the same.

  • Mike_G JotForm Support
    Replied on February 3, 2021 at 9:13 PM

    I was able to reproduce the issue you are having with a cloned version of your form. It seems that even if the Appointment Field you are referring to is included in the content of the Email Autoresponder in your form,

    1612400397 601b470d35a47 zt210203 195825 Screenshot 10

    the data that was submitted on the Appointment Field does not appear when the email autoresponder is received.

    1612400569 601b47b9c093c zt210203 195202 Screenshot 21

    May I suggest that you try setting up a new email autoresponder on your form and then test your form again after, please? Please do not hesitate to let us know if the issue persists after you do that. If the new email autoresponder works, you can already remove the old one that does not work.