Jotform App Very Slow

  • Profile Image
    christmasmemories
    Asked on February 03, 2021 at 11:02 PM

    Hi

    We used Jot forms recently and had 20 forms - 1 for each of our stores all under one account.

    Each store was using the app to view their submissions simultaneously

    We found the app very very slow.

    Any tips on having the app perform better.

    It didn't seem to matter if we were using a lenovo tablet or iphone to use the app so I dont think it was because of the speed of the device

    Thanks

    Kym

  • Profile Image
    Patrick_R
    Answered on February 04, 2021 at 02:21 AM

    Hi Kym! Jotform app downloads forms data initially; so at the first run, the app can appear to be slow; but it should work fine after it.

    If you believe that this is not your case; then please provide more information about this issue. At what step (link opening app, viewing submissions etc.) do you face such latency issues?

    We'll wait for your response.

    Thank you!