Cancel and refund subscription

Hello

I have two jotform accounts. Today, I accidentally upgraded my one with username mcgratsa instead of slainesmiles. I have now upgraded the slainesmiles one but wondered if you could refund the mcgratsa one as this is surplus to requirement and was only upgraded in error.

Many thanks

Hi Mcgratsa,

Thank you for contacting Support.

As per your request, we have cancelled and downgraded your subscription and processed a refund.

Please expect it in 5-7 business days.

Let us know if you need further assistance.