Cancel and refund subscription

  • Profile Image
    mcgratsa
    Asked on February 04, 2021 at 06:06 AM

    Hello

    I have two jotform accounts. Today, I accidentally upgraded my one with username mcgratsa instead of slainesmiles. I have now upgraded the slainesmiles one but wondered if you could refund the mcgratsa one as this is surplus to requirement and was only upgraded in error.


    Many thanks

  • Profile Image
    Sam_G
    Answered on February 04, 2021 at 07:34 AM

    Hi Mcgratsa,

    Thank you for contacting Support.

    As per your request, we have cancelled and downgraded your subscription and processed a refund.

    Please expect it in 5-7 business days.

    Let us know if you need further assistance.