Sever issues/downtime

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    Kristen_Hartzell
    Asked on February 04, 2021 at 11:21 AM

    Hello,

    We have been having a lot of issues with jotform being down due to front end/backend server issues. Can you provide some insight as to why we are experiencing this and how it is going to be resolved? We are using jotform to help manage consents and documentation electronically for COVID19 vaccine appointments, so when this issue happens it fully handicaps our operation in getting vaccine out in a timely manner. I like using Jotform and would hate to switch from it now but this is becoming difficult when it is unreliable.


    Thanks

    Kristen Hartzell



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    Kiran
    Answered on February 04, 2021 at 01:53 PM

    We are sorry for the inconvenience this may have caused. We have experienced a temporary issue with the server and it has already been fixed by our backend team. The forms should be loading normally now. Please check and let us know if you notice any further issue. We will be happy to take a look again.

    Thanks!

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    lisamarie237
    Answered on February 04, 2021 at 02:00 PM

    My site is still not loading normally. I am still getting an error message. It is 2pm.
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    Katherine_W
    Answered on February 04, 2021 at 06:34 PM

    Hi @lisamarie237,

    I have moved your concern to a separate thread to avoid confusion.

    I'll be happy to help you over on thread https://www.jotform.com/answers/2875770

    "See" you there!


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    taskforcelab
    Answered on February 08, 2021 at 04:28 PM

    Hi Kristen, we are experiencing the same issues with Jotform. It's been truly awful this month.
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    VincentJay
    Answered on February 08, 2021 at 08:56 PM

    Hi taskforcelab,

    To avoid confusion, I created a new ticket for your issue. Please check my reply on this page: https://www.jotform.com/answers/2884014

    Thank you!