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kiteboardingcruiseAsked on February 5, 2021 at 9:41 AM
Hi,
We did the payment few days ago, please check why wee got downgraded and what does this means. I did a quick test and was able to receive the form, is there a time/quote, how does it work?
Also I wrote few weeks ago we have jotform branding on the bottom of the form even though we have paying account.
Please advice, thank you!
Tomaz
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Jovanne JotForm SupportReplied on February 5, 2021 at 10:41 AM
Hi Tomaz,
As per checking, your account was downgraded to the Free plan. Also, I could not find any recent payment received from your account. Could you please provide us with an invoice or a bank statement showing the recent payment?
Please also note that you can only hide JotForm branding if you have a paid subscription.
We look forward to your response.