Why have we jotform branding on our page??

  • Profile Image
    kiteboardingcruise
    Asked on February 05, 2021 at 09:41 AM

    Hi,

    We did the payment few days ago, please check why wee got downgraded and what does this means. I did a quick test and was able to receive the form, is there a time/quote, how does it work?

    Also I wrote few weeks ago we have jotform branding on the bottom of the form even though we have paying account.

    Please advice, thank you!

    Tomaz

  • Profile Image
    Jovanne_A
    Answered on February 05, 2021 at 10:41 AM

    Hi Tomaz,

    As per checking, your account was downgraded to the Free plan. Also, I could not find any recent payment received from your account. Could you please provide us with an invoice or a bank statement showing the recent payment?

    Please also note that you can only hide Jotform branding if you have a paid subscription.

    We look forward to your response.