Account Membership

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    nnavin
    Asked on February 05, 2021 at 01:29 PM

    Hello,

    I only wanted charged for 1 month of Bronze at $29.00. I just received my credit card statement and it said I was charge $29.00 and $143.83. Can you please tell me why this is and can I please get a reimbursement for the $143.83 and whatever service it is connected to cancelled?


    Thank you,

    Nicole Navin

    515-462-3041

    nnavin@iastate.edu

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    Jeanette
    Answered on February 05, 2021 at 04:20 PM

    Hello Nicole, it seems you first purchased a monthly plan, but then you switched to the yearly billing cycle, I've canceled and refunded both charges, so your account is back to free.

    If you need further help, let us know.