Unable to Log In

  • Kyle
    Asked on February 6, 2021 at 9:58 PM

    I'm attempting to use my google login to get into my account and I'm not able to. In reading the other tickets, it appears my account has been suspended. The forms that I set up "can't be found." Can I please have some clarity on what I need to do to get into compliance?


    Thanks

    Jotform Thread 2880195 Screenshot
    Page URL: https://www.jotform.com/build/210366417998063?iak=122ce16f14de2891a0c1fa0b48c9f94a-adf122d8bb426d4a
  • Sigit JotForm Support
    Replied on February 6, 2021 at 10:30 PM

    Greetings,

    Please allow me some time to confirm this with the team.

    Regards.


  • Gantzer
    Replied on February 7, 2021 at 3:50 PM

    Hi - is there a resolution to this?

  • Sigit JotForm Support
    Replied on February 7, 2021 at 8:11 PM

    Hi,

    Thank you for your patience.

    My apologies for the inconvenience caused.

    Your account is suspended for the copyright logo

    1612746366 60208e7e360ae Screenshot 10

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the offending logo.

    Or, kindly provide us the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #2880195 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Regards.