PayPal Business - payment_error order id is missing

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    anne_annemishee
    Asked on February 07, 2021 at 12:13 PM

    People are stating its not allowing them to put their CC info in and receiving a screen saying payment_error order id is missing. im not receiving an form responses.

    Page URL:
    www.sjfr.org

  • Profile Image
    Ariel_P
    Answered on February 07, 2021 at 02:35 PM

    Hello there,

    Are you referring to your https://www.jotform.com/form/210364133980047 form?

    Looks like your PayPal Business account is not connected.

    161272614620210208-032609.jpg

    In case you're having issues connecting your account, try setting the Mode to Test, revert it to Live, then connect again.

    1612297258payment-integration-mode.jpg

    If that doesn't work, try using PayPal Checkout.

    Related Guide: How to Integrate PayPal Business With Jotform