PayPal Business - payment_error order id is missing

  • anne_annemishee
    Asked on February 7, 2021 at 12:13 PM

    People are stating its not allowing them to put their CC info in and receiving a screen saying payment_error order id is missing. im not receiving an form responses.

  • Ariel JotForm Support
    Replied on February 7, 2021 at 2:35 PM

    Hello there,

    Are you referring to your https://www.jotform.com/form/210364133980047 form?

    Looks like your PayPal Business account is not connected.

    161272614620210208 032609 Screenshot 10

    In case you're having issues connecting your account, try setting the Mode to Test, revert it to Live, then connect again.

    1612297258payment integration mode Screenshot 21

    If that doesn't work, try using PayPal Checkout.

    Related Guide: How to Integrate PayPal Business With JotForm