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CHARLENEDOESHAIRAsked on February 7, 2021 at 4:52 PM
hello, I have had a few people inform me that they are having a hard time uploading photos to the form that I've created and I'm not sure how to resolve that issue!
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Girish JotForm SupportReplied on February 7, 2021 at 9:50 PM
Hello,
Please let us know a few information so that we could investigate further:
1. Are you referring to the form https://form.jotform.com/83508333885162?
2. Have you embedded this form or are your users accessing and filling the direct form link?
3. How are your users filling the form - via mobile device or using their computer?
4. What exact issue are they facing? Are they getting any error while uploading photos or while submitting the form?
I tested your form and was not able to find any issues uploading photos on the File upload field of this form.
Please review and let us know this requested information.