Users are facing issues uploading photos on form

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    CHARLENEDOESHAIR
    Asked on February 07, 2021 at 04:52 PM

    hello, I have had a few people inform me that they are having a hard time uploading photos to the form that I've created and I'm not sure how to resolve that issue!



  • Profile Image
    gerardw
    Answered on February 07, 2021 at 09:50 PM

    Hello,

    Please let us know a few information so that we could investigate further:

    1. Are you referring to the form https://form.jotform.com/83508333885162?

    2. Have you embedded this form or are your users accessing and filling the direct form link?

    3. How are your users filling the form - via mobile device or using their computer?

    4. What exact issue are they facing? Are they getting any error while uploading photos or while submitting the form?

    I tested your form and was not able to find any issues uploading photos on the File upload field of this form.

    Please review and let us know this requested information.