Users are facing issues uploading photos on form

  • Profile Image
    Asked on February 07, 2021 at 04:52 PM

    hello, I have had a few people inform me that they are having a hard time uploading photos to the form that I've created and I'm not sure how to resolve that issue!

  • Profile Image
    Answered on February 07, 2021 at 09:50 PM


    Please let us know a few information so that we could investigate further:

    1. Are you referring to the form

    2. Have you embedded this form or are your users accessing and filling the direct form link?

    3. How are your users filling the form - via mobile device or using their computer?

    4. What exact issue are they facing? Are they getting any error while uploading photos or while submitting the form?

    I tested your form and was not able to find any issues uploading photos on the File upload field of this form.

    Please review and let us know this requested information.