Users are facing issues uploading photos on form

hello, I have had a few people inform me that they are having a hard time uploading photos to the form that I've created and I'm not sure how to resolve that issue!

Hello,

Please let us know a few information so that we could investigate further:

1. Are you referring to the form https://form.jotform.com/83508333885162?

2. Have you embedded this form or are your users accessing and filling the direct form link?

3. How are your users filling the form - via mobile device or using their computer?

4. What exact issue are they facing? Are they getting any error while uploading photos or while submitting the form?

I tested your form and was not able to find any issues uploading photos on the File upload field of this form.

Please review and let us know this requested information.