Save and Continue Later Email: form fields are not being converted

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    SteveBradshaw
    Asked on February 08, 2021 at 09:56 AM

    Hi when customising the save and continue later email the inserted fields do not come through in the email they come through as the actual text in this case {client12438} {client12440} can this be fixed?

    Thanks


    1612796037_6021508547eef_

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    Welvin
    Answered on February 08, 2021 at 10:59 AM

    I was able to replicate this. Only the Form Title tag is working.

    I have now escalated this ticket to our backend team for further checking. Once we have an update, you will be notified here.

    Thank you for reporting.

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    SteveBradshaw
    Answered on February 09, 2021 at 04:02 AM

    Please can you let me know when this is likely to be resolved? We are in the process of making changes and we cannot move on until this is resolved. Your prompt response would be much appreciated.

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    Sam_G
    Answered on February 09, 2021 at 04:38 AM

    Hi SteveBradshaw,

    We apologize for the time this is taking. I have sent a follow-up to our backend team on your behalf. They'll be updating you here soon.

    We appreciate your patience regarding this matter.

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    SteveBradshaw
    Answered on February 19, 2021 at 07:27 AM

    Hi just wondering if there is any update on this yet as it still does not work correctly?

    Thanks

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    Zahra_S
    Answered on February 19, 2021 at 08:58 AM

    Unfortunately, we have not received any update yet.

    I will send a follow-up message to our developers and get back to you if there is an update.

    Thank you for your patience and understanding.