Form notification email was sent to us with a BLANK PDF

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    jodybethw
    Asked on February 08, 2021 at 03:23 PM

    I have a notification email set up that is sent to us when someone fills out the TAP Unlimited Programming Payment Form, which is located under my Shared With Me forms. The email is set up to include a PDF attachment. We just received an email with a PDF, and the PDF did not contain ANY data. I have included a screenshot. I see the data correctly when I go into the PDF editor. What happened, and how do I keep it from happening again?

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    VincentJay
    Answered on February 08, 2021 at 07:43 PM

    Hello,

    To my understanding, you receive a blank PDF document via email but it is not blank when viewing it in the PDF editor. If that is correct, could you please try to edit the submission and resend it. After that, please let us know if the PDF document is still blank via email attachment.

    Is this happening on one submission only? We'll wait for your response. Thank you!