HIPAA account: Decryption Fail

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    2032Dentistry
    Asked on February 09, 2021 at 08:56 AM

    We were in contact yesterday to say that we are getting a fail with decryption. We rely on people completing the Covid screenings through Jotform to make our patient interaction run smoothly.

    Could you please advise?


    Thank you

  • Profile Image
    Patrick_R
    Answered on February 09, 2021 at 09:52 AM

    Hello! Our apologies for this inconvenience. Your forms and decryption should be working fine now.

    Kindly check this at your end.

    In case of any issues, let us know.

    Thank you!

  • Profile Image
    2032Dentistry
    Answered on February 09, 2021 at 10:33 AM
    Hi
    It does seem to be working on our end, but we are trying to determine why
    this is happening as our patients are having troubles as well.
    Thank you
    2032 Dentistry - Dentistry for Life
    201A George Street N.
    Peterborough, ON K9J 3G7
    705-743-5924
    www.2032Dentistry.com
    *Dentistry for Life*
    ...
  • Profile Image
    Patrick_R
    Answered on February 09, 2021 at 11:41 AM

    Hello! There was a temporary issue on HIPAA servers that caused this downtime. This was immediately taken care of by our Developers.

    Your users won't be facing this issue now.

    We apologize for this inconvenience.

    Thank you!