Changing user email address associated to the account

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    markrodrigues
    Asked on February 09, 2021 at 02:01 PM

    I have found where to change an email address for the account user. I was able to do this successfully with the original email the account was made under. However, I tried using a new email address verification will not go to this new account. Help!

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    Eduardo_H
    Answered on February 09, 2021 at 04:47 PM

    Hello, thank you for reaching out to us.

    I have checked your account, and found that the main e-mail is already verified.

    Are you trying perhaps to set a custom e-mail sender address? If this is the case and you're not receiving the verification e-mail in this process, kindly check this guide:

    https://www.jotform.com/help/364-why-am-i-not-receiving-email-notifications

    We look forward to your reply.