HIPAA: 504 error

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    Dr. Tabibian 
    Asked on February 09, 2021 at 08:29 PM

    My form is making everyone wait for a long time to submit and then gives a 504 error. How can I resolve this?

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    Jessica_H
    Answered on February 09, 2021 at 11:13 PM

    Hi Dr. Tabibian, thank you for reaching us.

    We apologize for this inconvenience. We have a temporary back-end issue with HIPAA accounts earlier, but this was quickly solved by our back-end team. Can you kindly test your forms and let us know how it goes? If the issue still persists, would you allow us to do test submissions?

    We await your response.

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    accuratetestla
    Answered on February 10, 2021 at 02:11 AM
    Why weren't we notified of this? Many patients came in angry about their
    forms. If we had known, we would have switched to paper forms until the
    issue was resolved.
    ...
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    Patrick_R
    Answered on February 10, 2021 at 02:57 AM

    Hello! Kindly note that this problem occurred immediately and our team didn't know about it in advance. Our Devs worked on it and fixed this problem soon after it was brought to their notice.

    If it would have been scheduled maintenance, we would have informed our users in advance.

    We apologize for this inconvenience.

    Thank you!