One of my forms is showing up as disabled

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    Suzanne Lamar 
    Asked on February 13, 2021 at 12:21 PM

    I created a Jotform contact form a few years ago ... and just learned that it is no longer working. Can you please tell me how to fix the issue? Do I need to create a brand new contract form?


    http://www.jotform.com/jsform/3012341222


    Here is the page that contains the form:


    http://canditoconstructioninc.com/candito_construction_contactUs.html

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    Katherine_W
    Answered on February 13, 2021 at 04:14 PM

    Hi there,

    Happy to help!

    It looks like the form you have linked above belongs to account pagesage, which has been automatically suspended by our system.

    I have checked in with our reviewers team in regards to reactivating the account and, thus, the form, and will update you via this thread as soon as possible.

    Thank you!

  • Profile Image
    Suzanne Lamar 
    Answered on February 13, 2021 at 06:00 PM
    Thank you. I appreciate your assistance. Can you tell me why the PageSage account was suspended?
    ...
  • Profile Image
    Katherine_W
    Answered on February 13, 2021 at 07:16 PM

    Hi again,

    My pleasure!

    I have asked our reviewer team to look into why the account was suspended: as soon as I hear back from them, I will update you here.

    Thank you in advance for your patience and understanding!

  • Profile Image
    Katherine_W
    Answered on February 13, 2021 at 07:45 PM

    Hi again,

    Thank you again for your patience as I looked into this for you.

    The pagesage account was mistakenly suspended by our system and has now been reactivated: the forms should also reactivate as well.

    We apologize for the inconvenience!

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    Suzanne Lamar 
    Answered on February 13, 2021 at 10:22 PM
    Thank you for your prompt response ... especially on a weekend. I truly appreciate it.
    ...