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SoCalYouthAsked on February 14, 2021 at 5:39 PM
Good afternoon,
I have a student who is trying to register for our event. They are reporting "stripe payment error" when trying to pay with a card. I tried looking on my form to make sure everything looks good.. it does from what I can see, other than when I go to the integrations page the Stripe integration is checked but whited out if that makes sense. What could the issue be?
Thank you ,
Jessica Wallace
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Jessica JotForm SupportReplied on February 14, 2021 at 11:14 PM
Hi SoCalYouth, thank you for reaching us.
Could you kindly provide us with the screenshot of 'whited out'? In addition, I have also clear your form cache. Could you kindly try to do test submissions again?
Let us know how it goes.