Issue with Stripe

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    Asked on February 14, 2021 at 05:39 PM

    Good afternoon,

    I have a student who is trying to register for our event. They are reporting "stripe payment error" when trying to pay with a card. I tried looking on my form to make sure everything looks good.. it does from what I can see, other than when I go to the integrations page the Stripe integration is checked but whited out if that makes sense. What could the issue be?

    Thank you ,

    Jessica Wallace

  • Profile Image
    Answered on February 14, 2021 at 11:14 PM

    Hi SoCalYouth, thank you for reaching us.

    Could you kindly provide us with the screenshot of 'whited out'? In addition, I have also clear your form cache. Could you kindly try to do test submissions again?

    Let us know how it goes.