Form conditional logic not working.

Our online booking form has begun(at random)to stop adhering to conditional logic rules. With over 400 submissions, this issue only arose yesterday. Specific example is if a user chooses myself > 18+, the parent/guardian question shouldn't be showing nor should the responsible party question- both of which now are.

Upon checking your form, it doesn't show that you have a condition for 18+ option. May I know if you have removed the condition?

As for the other question, I'll address them on a separate ticket shortly https://www.jotform.com/answers/2903188.

The condition is as below:

The issue is that when the user selects 18+ in the 'how old are you' question, the responsible party's information question is showing up? As mentioned above, these issues only just arose as the form as been functioning has expected up until yesterday morning

Please allow me some time to investigate on what causes this issue and I'll let you know here once I found the issue.

I apologize for the late response.

It seems that the hide status is conflicting with the condition as your field is already hidden by default so if the condition for 18+ is selected, HIDE status + HIDE condition is causing the conflict. What you can do is show disable the hide option since the condition will always do the opposite if not met.

Here's how I resolved it on a cloned form.

1). I disabled the hide option

2). Set the condition like this.

Sample screenshot of a working condition:

Please try that and see if that works for you.