Unable to update form's email recipient

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    Maureen Charles 
    Asked on February 17, 2021 at 08:31 AM

    Good morning,

    We are currently using a jotform and have been unable to successfully update the recipients for one of our surveys.

    This is the form: https://www.jotform.com/build/202575812192152

    The email recipients have been updated but the changes have not taken. The screen shot below shows the changes made and intended recipients, but it keeps reverting to the prior email receipients.

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    Lorenz_A
    Answered on February 17, 2021 at 08:59 AM

    Hi there,

    Can you please try changing the email recipient once more? There might be an issue with the cache, wherein I have cleared your form's cache from our server in an attempt to fix the issue.

    If the issue still occurs, please let us know.

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    Valerie Kuscenko 
    Answered on February 17, 2021 at 10:03 AM

    Thank you - unfortunately, it's still going to the original three. Again, we're trying to swap out Michelle Bork with Bernard Klem for the Wednesday email only.


    1613574157_602d300d3c6e2_Hi there -

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    Guardian_digital_marketing
    Answered on February 17, 2021 at 10:51 AM

    It's fixed. Many thanks to you all. :)