Issue with Conditional Logic to show and hide fields

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    Asked on February 17, 2021 at 10:12 AM


    Is there any field limit for conditional logic?

    I have created a form with conditionnal logic linked to this field "Claim type" and only work for one category "mislocated and unkown utility". However, it doesn't work for four other categories "Covid 19 Impact" "Contamination" Design Related" and "others".

    Please, find the link of the form.

    Could you please look into it and let me know asap how it can be resolved?

    Thank you,


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    Answered on February 17, 2021 at 11:49 AM

    I did check the condition you have added in form and found that for "Mislocated or Unknown Utility" option, you have a condition to show 33 fields which includes page break field as well. If the user do not select this option, users will not able to move to the next page to fill other fields. Please check the screenshot below:


    I would suggest you to please let us know the fields which you want to be displayed when "Mislocated or Unknown Utility" option is selected, and we will take a look.

    We will wait for your response.

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    Answered on February 17, 2021 at 01:27 PM

    HI, my issue didn't focus on this group "Mislocated or Unknown Utility" but most on the other groups mentioned above. If I select one category. COVID-19 Impact sees the field that is linked (ref to the conditional logic).

    The user would only select one category from the "Claim Type Field". Let say if I choose "Covid 19 Impact" I can't see the fields connected with the group.

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    I would love t get it done today, please let me know how you can fix the issue.

    Thank you,


    PS: I removed the page break.

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    Answered on February 17, 2021 at 05:05 PM

    Here's my suggestion, so you can easily get the fields to display and avoid any conflicts.

    1. Move all fields related to the Claim Type into the second page.

    2. Group the fields using the Form Collapse.

    3. Set up a logic to show each form collapse based on the chosen claim type.

    Here's a cloned version of your form with the above method:

    The conditions you need are the following:


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    Answered on February 18, 2021 at 02:56 PM

    Thank you, it works.