Account login: Unable to login, and logout to account.

  • Profile Image
    Asked on February 17, 2021 at 01:43 PM

    HELP! I have reset my PW twice. I've cleared cache. I've turned off pop-up blockers. The only way i can log out is to re-start my computer. When trying to log back in, it says I cannot use this resource (hence resetting my pw). I've tried logging in using google.

    I've also tried two different computers.

    I look forward to your response.

    Thank you,


  • Profile Image
    Answered on February 17, 2021 at 05:18 PM

    Hi Christy,

    I am sorry to hear that you are having trouble with your account.
    I did clear your form cache and flush your login attempts. Can I ask you to try to login again with your account?
    Also, would you be able to try to login with a different browser, and see if that will help?

    Please let us know how it goes, and if you would still encounter issues with your account, kindly inform us and we will investigate further.

    Thank you!