Active Campaign contact fields not updating on form submission

  • Matthew_Brown_matt
    Asked on February 17, 2021 at 7:23 PM

    I'm trying to update a single custom field (Date Contract Signed) in ActiveCampaign upon submission of my form.

    The integration looks to be correct. I match the email address and then set the date, but the date is never updated. I have a secondary integration to add a contact note in ActiveCampaign which works fine.

    Am I missing something? I feel like everything is setup correctly, and I've tried removing and adding that integration again, but the field is never updated.

    Page URL: https://form.jotform.com/210475149935057
  • Patrick_R
    Replied on February 17, 2021 at 11:36 PM

    Hi Matthew! In your ActiveCampaign integration, please specify a list for your contacts (as shown in the screenshot below) and try again.

    1613622925 602dee8d27aac The Easiest Onl Screenshot 10

    In case this doesn't work; let us know.

    Thank you!

  • Matthew_Brown_matt
    Replied on February 18, 2021 at 9:51 AM

    That did it!

    After I submitted the form I refreshed my activecampaign account and saw the note was posted but not that date. A few seconds later I refreshed it and it posted the date.


    Thanks!