Why my account is suspended?

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    Scott Hartig 
    Asked on February 17, 2021 at 09:18 PM

    Can I regain access to my account? Not even sure which forms had sensitive data fields but you can delete those forms. I don't event remember.

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    ashwin_d
    Answered on February 18, 2021 at 02:49 AM

    I did check your account and found that it is currently suspended because of the credit card related fields you have added in form "#202034942577153". Please check the screenshot below:

    1613634548_602e1bf457e01_creditCard.png

    Please note that you should not add questions in form to ask user's credit card details. Creating such forms are not allowed and violates our terms of use.

    If you want to collect the payment information from users and charge them at a later date, it is possible to achieve your requirement by taking advantage of our "Payment Authorization" feature. You may like to take a look at the following guide which should help you: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    For now, I have deleted the credit card related fields from your forms and activated your account again. 

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    GANESH 
    Answered on February 18, 2021 at 03:41 AM

    Please resolve the same for my account as well. I need the account urgeently.
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    gerardw
    Answered on February 18, 2021 at 06:10 AM

    Hello Ganesh,

    I have moved your concern to a new ticket: https://www.jotform.com/answers/2907006