Photo links leading to 404 Error.

  • Lexi_Gilbert
    Asked on February 18, 2021 at 1:53 PM

    The links in my emails that should show me uploaded photos from my form lead to 404 errors. Can you please help me solve this issue? How can I see the photos clients have uploaded via email?


    Thanks,

    Jotform Thread 2908254 Screenshot
  • John Support Team Lead
    Replied on February 18, 2021 at 6:08 PM

    I can see that you were able to disable the following privacy settings already:

    1613689626 602ef31aabb39  Screenshot 10

    So you should be able to view the links to the uploaded files from the email, unless the link itself is broken or the file you're trying to access no longer exists in the server.

    Could you please share with us the link you've been trying to access so we can check?