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mcorcoranAsked on February 18, 2021 at 3:12 PM
We want to send a Word file with the automatic message that goes to someone who filled out the form (XOM Onboarding). The users get the email but not the Word attachment. What could be blocking the file?
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Jovanne JotForm SupportReplied on February 18, 2021 at 8:26 PM
Hi, thank you for contacting support.
I have sent a test submission to your form and I was able to receive the Word attachment.
I have now cleared your form cache. Could you please recheck and get back to us if the issue persists
We look forward to your response.
Thank you.