Attachment Not Getting Sent

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    Asked on February 18, 2021 at 03:12 PM

    We want to send a Word file with the automatic message that goes to someone who filled out the form (XOM Onboarding). The users get the email but not the Word attachment. What could be blocking the file?

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    Answered on February 18, 2021 at 08:26 PM

    Hi, thank you for contacting support.

    I have sent a test submission to your form and I was able to receive the Word attachment1613697943_602f1397d46b3_16.png.

    I have now cleared your form cache. Could you please recheck and get back to us if the issue persists

    We look forward to your response.

    Thank you.