The ability to track drop off to measure which questions users stop answering on and built-in analytics

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    jonlocal
    Asked on February 18, 2021 at 07:20 PM

    There seem to be some 3rd party widgets to track drop off to measure which questions users stop answering on, so forms can be improved, is that correct? Will this metric be added to Jotform's built-in analytics to make it much easier to track and improve drop off?

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    Jessica_H
    Answered on February 19, 2021 at 12:10 AM

    Hi jonlocal, thank you for reaching us.

    I'm afraid there is no way to know when the user stops in the form. However, as an alternative, although it might not be exactly what you are looking for you may consider turning on Save and Continue later which will serve as a good basis to know where they stop.

    Kindly also allow me to escalate this ticket as a feature request to our back-end team. While we can't guarantee that it will be implemented, if/when our team has an update for you, we will notify you through this ticket.

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    jonlocal
    Answered on February 19, 2021 at 12:29 AM

    We'll try that as a workaround for now. Thank you