forms will not upload and show signature

  • Profile Image
    Asked on February 19, 2021 at 09:21 AM

    I’ve never had this problem with you guys before, but suddenly my clients can’t upload photos anymore to the form. The signature also doesn’t come in on my end. I tried deleting some old submissions with lots of photos uploaded to try to help but I don’t think it did anything.

    could you please look into this? I just opened my commissions so I need this fixed ASAP.

  • Profile Image
    Answered on February 19, 2021 at 11:35 AM

    We do apologize for the inconvenience.

    I have tested your form but I can't seem to replicate the issue at my end.

    I am able to upload field and add my signature.

    Kindly check my submission.

    I have cleared your form cache.

    Can you please test your form again and let us know if the issue still remains?

  • Profile Image
    Answered on February 19, 2021 at 11:55 AM
    Okay great thank you! I guess I just needed to delete some of the submissions with a lot of uploaded media.
    Thank you!