How to view the replied message sent to customers?

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    elgincptb
    Asked on February 20, 2021 at 01:31 PM

    I have been sending responses to form submissions by clicking “reply” on the submission. Apparently, there is no way to see those responses. I worked with someone to try to find the responses, but there was no way to find them. I even did a test on one to my email. I can see what I received in MY email, but I can’t see it in Jotform. Would it be difficult to put in a “sent” item list? This will be huge for being able to prove a response to the form.


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    Jed_C
    Answered on February 20, 2021 at 08:37 PM

    I'm sorry, but Jotform doesn't have an outbox storage for messages sent via Reply button. As a workaround, you can BCC your email so that it will send a copy of the messages that was sent to the customer to your BCC email.

    ex.

    1613871432_6031b94877f89_bcc.png

    Let us know if you have any questions or if you need further assistance.