PDFs are not created correctly after forms are submitted

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    wisniewskim
    Asked on February 23, 2021 at 11:24 AM

    PDFs are not creating correctly when forms are filed out also had a user fill out the form this morning got a response but it isn't appearing in the table of results is there an issue going on? It has occurred on 2 different forms today both of which worked fine just a few days ago

    Once before I had this problem but then just started working again

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    BDAVID
    Answered on February 23, 2021 at 03:45 PM

    Good day, could you please provide us the URL of the form in question?

    Also, when you say that "PDFs are not creating correctly", does it mean that they are received empty?

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    wisniewskim
    Answered on February 24, 2021 at 07:57 AM

    I am following on another thread regarding this so I will be awaiting updates there

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    Jong_P
    Answered on February 24, 2021 at 09:44 AM

    Hi wisniewskim,

    As my colleague has asked, please provide the URL of the form or form titles which you are having the issue with.

    Are the issues about empty PDF files which are downloaded?

    Does the issue concern only one form or are there issues happening all across your forms?

    Please let us know on these details so that we can assist you in more precise manner.

    Best,

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    wisniewskim
    Answered on February 24, 2021 at 09:54 AM

    Yesterday I was having problems on Credit Recovery Request GR6-12 GNA CYBER 20-21 and GRADES 6-12 Greater Nanticoke Area CYBER Application 20-21 but then the pdfs started working OK again so isn't currently having the issue It would attach an empty pdf or not update the pdf when the form was edited

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    BDAVID
    Answered on February 24, 2021 at 12:13 PM

    Glad to know that it is working now. Open a new ticket if you need anything else.