Forms have an error code when we try to download, and forms are taking forever to load

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    premierrehab
    Asked on February 23, 2021 at 11:30 AM

    Hello, our forms have been very difficult to deal with today. Usually they directly import into our company's shared drive, but they are showing up blank. Also, they are taking a very long time to load directly through jotforms. When we try to download them from jot forms to add into our system, an error code pops up. This error says adobe acrobat reader can't open because the file is not supported or was damaged. We occasionally have issues with the forms importing blank and us having to pull them directly from jotforms, but we have never received this error before.

    You can call us at 517-709-4677 if you have any further questions (select the "Holt" line and ask for Mycah).

    Thank you!

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    Yuta_J
    Answered on February 23, 2021 at 04:01 PM

    Hello,


    We are sorry for the inconvenience caused. Our developer is currently looking into this issue. We will get back to you once we resolved the problem. Thank you for reporting us on this and we apologize for the issue which may affected you.


    Best,