HIPAA: Missing submissions on the Jotform site.

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    Tech_it
    Asked on February 24, 2021 at 10:58 AM

    Please help, several submissions I have received are empty. I get an email notification that someone has completed the survey and then when I login, the submission is blank. Occasionally, if i hit refresh and give it an hour or so, the submission reappears but there are several that do not. I am certain that it is completed by the person because the responses are all mandatory and a few that are not HIPAA come through in the email but then nothing is present when I login and go to view submissions. Can you please help??


    -Kate

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    Kevin_G
    Answered on February 24, 2021 at 04:38 PM

    Apologies for the inconveniences caused.

    Unfortunately, we cannot access your account due to the HIPAA compliance, but I have recalculated the submissions for your account, kindly check again and let us know if the problem persists.