Table will not undecrypt

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    Kylee_Lewis
    Asked on February 24, 2021 at 11:11 AM

    When I try to view the table of data from my form it will not decrypt the data. Instead it shows all blank areas. I deleted cache thinking that would help, but it has not. I can see the data on my app but not on a desktop.


    Please advise.

  • Profile Image
    Basil_A
    Answered on February 24, 2021 at 04:17 PM

    Hi,

    There was an issue with the decryption of HIPAA forms and it has been fixed. Could you check if you are facing any issues with your submissions page now?

    Looking forward to your reply.

  • Profile Image
    Kylee_Lewis
    Answered on February 24, 2021 at 04:44 PM
    Hello,
    It gets to 92 percent then we get the error message
    [cid:c3fdaf63-0c81-4f61-a438-6301d8e1540b]
    ________________________________
    ...
  • Profile Image
    Lorenz_A
    Answered on February 24, 2021 at 10:48 PM

    Hi there,

    We apologize for the inconvenience.

    We have received word from our developers just recently that it was fixed.

    I'll let our developers know about this and update you once we receive feedback from them.

    Thank you.