HIPAA form: unable to dowload submissions

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    floydsfp2
    Asked on February 24, 2021 at 01:49 PM

    I need someone to contact me, Kyle Talley, Floyd's Family Pharmacy #2, Email: floydsfp2@hotmail.com , Phone: 985-206-9911 Cell: 985-974-6008


    I have built a COVID-19 Vaccine intake & consent form because the pharmacy in which I manage are administering thousands of the COVID-19 Vaccine.


    I am receiving a lot of complaints because when patient's fill out the form, it doesn't bring them to page 2 where at the bottom of page 2, I have the submit form. I am needing this problem fixed where patient's fill out the 1st page and it automatically brings them to page 2.


    Also when we are trying to download the submissions into a pdf form, it isn't allowing us to download the attachments/pictures/uploads in which the patients submitted along with their form.


    This is extremely frustrating and I need help fixing these issues.

  • Profile Image
    Ahmed_S
    Answered on February 24, 2021 at 08:44 PM

    Greetings,

    I've checked your form and fount that it has 2 points that need to be adjusted:

    1- Page 2 is empty, you may deleted if not needed by clicking on "Page 2" then "Remove Page" label.

    1614217092_6036ff8489601_4.png

    2- The form has 2 Submit buttons, you need to keep only one to avoid any possible conflicts in the form.

    1614217185_6036ffe12870f_3.png

    Regarding the PDF download issue, we've been reported of a temporary issue that affects the PDF downloads and attachments, this should be recovered by now, so please check again and let us know if it's still persistent.

    We apologize for this inconvenience, let us know if you need further assistance.

  • Profile Image
    Ahmed_S
    Answered on February 24, 2021 at 08:49 PM

    I'm sorry I missed to inform you that we don't have a channel for phone support, but we are here to support you 24/7 through our forum, so if you have any issue or inquiry post it here and we will be happy to help you.

    Thank you